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Frequently Asked Questions
1) I received my order
but something was missing?
2) How do I know if my order went through properly?
3) Will I receive any confirmation of my order?
4) What if an item is out of stock?
5) Where can I find and try on your clothing?
6) How can I get a catalog?
7) Does perfetto sell to wholesalers?
8) How do I track my order?
9) How will I know my order was shipped?
10) What if I don't like the items I ordered?
1) I received my order but an item I ordered was missing?
If something was missing from your order, look on your invoice in
the Ext. Price field. If there is a value of "0" then you were not
charged for the item, and it is either on backorder or sold-out.
If an item is on backorder, you will be charged and it will be sent
to you when the item arrives at our warehouse. Usual turnaround
time for backorders is 1-2 weeks.
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2) How do I know if my order went through properly?
When you complete your online order, you will be taken to a webpage
that shows your order and cart ID #. This page verifies that your
order was placed successfully. Print this page. It is your copy
of your receipt. If you come upon an error page, most likely your
order form was not filled out correctly. Every field on the order
form must contain information otherwise the order will be rejected.
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3) Will I receive any confirmation of my order?
No automatic confirmation is given that your order has been
placed. Once your order is complete you will be directed to a receipt
webpage displaying your order. This confirms that your order was
completed successfully. If you feel that your order might not have
been successfully completed, feel free to e-mail perfetto to double check
on the status of your order.
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4) What if an item is out of stock?
If an item is out of stock, it will be placed on backorder status.
You will be charged and sent the items that are in stock. You will
not be billed for the backordered items until the day they are sent
to you. The backordered items will be sent as soon as they arrive
at our warehouse.
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5) Where can I find and try on your clothing?
There are 2 Perfetto retail stores in the LA area. Our factory outlet
store is in Torrance at 23535 Telo Ave, Torrance CA. The phone number
at the Torrance outlet is 310-325-8887. Our other retail store is
in Santa Monica at 2503 Main Street, Santa Monica, CA. The phone
number there is 310-450-2112
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6) How can I get a catalog?
If you would like a free catalog call us at 800-733-8771 or 310-325-8887
or e-mail us and put "catalog request"
in the subject line. Please be sure to include your name and address.
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7) Does perfetto sell to wholesalers?
Perfetto does a large amount of business with wholesalers. We have
a team of wholesale reps that are here to help you with your large
order needs. Please call 800-733-8771 or 310-325-8887, to speak
with a wholesale rep or to request a wholesale price sheet.
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8) How do I track my order?
To track the whereabouts of your order e-mail Perfetto. We will locate
your tracking number, track it on the UPS website, and notify you
of the results.
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9) How will I know my order was shipped?
If you have been charged for your order then your order has been
shipped. Most orders are processed in one to three business days
and shipping times for standard UPS takes between 3 to 10 days.
View our shipping policies.
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10) What if I don't like the items I ordered?
If you don't like the items you ordered, you can exchange them for
something else or return them for Perfetto.com store credit. Sorry
Perfetto does not offer refunds. View our exchange policies.
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