Exchanges Do not send any packages back to Perfetto without an RA# 1) Perfetto.com does not offer Cash or Credit Card Refunds. but will give a Perfetto.com Store Credit. No Refunds, Exchanges Only. 2) All exchanges must have been purchased from Perfetto Sportswear (retail), have a perfetto invoice, and a return authorization number. For a faster response, e-mail Perfetto's exchange department for an RA number for orders placed on the website. Be sure to include in your e-mail, your name, invoice #, "RA request" in the subject line, and a description of what you would like to exchange. The RA number must appear on the outside of the package or the package will be refused by the shipping dept. and sent back to sender. 3)Customer must pay for and ship all exchanges back within 30 days of receipt. prepaid, insured, and with an RA. 4) Shipping charges are not refundable. 5) Customer is responsible for new shipping charges for exchanges. See shipping rates. 6) Perfetto will exchange garments that have an RA#, NOT been worn, altered, laundered, or soiled (make-up, body lotion, deodorant, etc.) No exceptions. 7) Exchanges must be made within 30days of purchase. Backorders If no items are currently in stock due to production delays or other unforeseeable delays, Perfetto will ship the order when the items arrive at our warehouse. In the event that half or less of the items ordered are on backorder, Perfetto will ship the items that are currently in stock. When you receive your order, your invoice will show a dollar amount of 0 in the Ext. Price field. This indicates that you were not charged for that or those particular item or items, and they are in backorder status. If you would still like the backordered item please e-mail the Internet sales dept. at sales@perfetto.com and let us know you would like the backordered item shipped. Please include your name, invoice number, and date your order was placed.